The domain I'm having issues with already has Remote Mail Exchanger set and has the CNAME for autodiscover going to my HTTP REDIRECT server and an SRV record in for autodiscover. So they must be running into this same thing. So many times their email is not hosted with the same place as their website. The problem is many people use a third party for hosting their website which most of the time uses cPanel. cPanel uses this to autodiscover clients for its builtin email for IMAP/POP3. Because from my understanding its not a bug in cPanel. I agree it is more of an issue with cPanel but I was more curious how everyone was wanting it.
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The same thing but it will depend on whether the host has enabled the required features for editing your DNS records, if not you'd need to get them to update it. In WHM go into Edit DNS Zone, select the relevant domain, and at the bottom you'll see a section titled "Email Routing" in which you can update whether cPanel considers itself to be handling email for the domain. Is configured to point elsewhere for email then cPanel should no longer respond to autodiscover requests (prior to that it didn't, and there are LOADS of complains about it online), so Outlook can then move on through the list and reach the SRV record I think the key thing with this issue is to ensure that your domain in cPanel is configured to have its email routing set as "Remote Mail Exchanger", and not the default of "Local Mail Exchanger".
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That said, as it happens we have a mix of Windows hosting, cPanel hosting, and also hosted Exchange in our setup. Just wanted some ideas/inputs from you allįirst of all, I'd suggest this is more of a cPanel issue so realistically you'd be better off asking questions like this on their forums at
I don't see a way to disable this autodiscover in cPanel on a per domain level. So the issue is since cPanel has autodiscover for the root domain Outlook tries configuring that instead of moving on to the CNAME for autodiscover using the redirect method (which is what Microsoft tells us hosters to do). So it is not uncommon for someone to have Office365 or another Exchange hosting provider for their email but have a separateweb hosting company for their website (most of the time the company that develops the website ends up hosting it in my case). When Outlook does an autodiscover lookup it starts in this order: I'm curious how (mostly hosters) are dealing with the cPanel autodiscover conflict? The problem is it seems cPanel uses the same /Autodiscover/Autodiscover.xml setup as Exchange does.
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